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Refund Policy

Overview

At Worldly Treasures, your satisfaction means the world to us. We take great care in curating each monthly box to bring you a unique cultural experience. However, if you're not satisfied with your subscription or encounter an issue with your box, we’re here to help.

This Refund Policy explains the conditions under which refunds, replacements, or cancellations may be issued.

Subscription Box Refunds

Due to the nature of our product — a curated surprise box — we do not offer refunds for subscription boxes that have already been shipped or delivered, unless they arrive damaged or are missing key items.

Please understand that because each box is themed, packed, and shipped in advance, we are unable to accept returns for change of mind.

Damaged or Incomplete Boxes

If your box arrives:

  • Damaged

  • Missing an item

  • With an incorrect product

Please notify us within 7 days of delivery by emailing [your contact email] with:

  • A brief description of the issue

  • Photos of the damage or missing item(s)

We will review your request and, if eligible, issue a replacement item or offer a partial/full refund at our discretion.

Cancellations & Auto-Renewals

  • Your subscription automatically renews each billing cycle (monthly, quarterly, etc.).

  • You can cancel your subscription at any time by logging into your account.

  • To avoid being charged for the next cycle, you must cancel before your next billing date.

  • Refunds will not be issued for subscriptions that have already renewed and shipped.

How to request a Refund or Replacement

  • To request a refund or replacement:

  • Contact us at [your contact email or form link] within 7 days of delivery.

  • Include your order number and a description (with photos, if applicable).

  • Allow up to 3–5 business days for review and response.

  • Approved refunds will be issued to your original payment method. Timing may vary depending on your bank or payment provider.

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